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Child Minding and Customer Greeting - Part Time (12-20 Hours Contract)

Coquitlam, British Columbia Customer Relations Part Time

Job description

WHY WE WILL LOVE YOU

• You are enthusiastic about working with children • You can prioritize, are disciplined, show initiative and have a flexible attitude • You have at least 6 months of Customer Service experience in a retail environment (preferably) • You are as cool as a cucumber under pressure, and can take charge of an urgent situation, even if it means to quickly go get your Manager for help • You are totally cool working in a physically demanding, fast-paced, work environment

WHAT YOU'LL BE DOING DAY TO DAY

• May be assigned to Information desk at the front to assist customers with general inquiries • Ensure a positive shopping experience by greeting visitors, being visible and available always and managing first contact resolution • Responsible for registering, assisting and supervising registered children • Ensure the environment is playful and fun • Communicate with parents if there is an issue or concern • Always actively participating in the children’s safety and security • Advise all children of the Smaland rules and policies while their parents are present and ensure parents are aware of all Smaland policies and rules • Maintain supplies and ensure work area is kept clean and hazard-free • Assist in other duties as required by direct line Leader

TOGETHER AS A TEAM

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

JUST SO YOU KNOW

In the IKEA world, this position is officially referred to as: Info & Smaland Co-worker