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Central Fulfillment Unit ESP Manager

Conshohocken, Pennsylvania - Explore location Logistics & Supply Chain Full Time

Job description


University degree (Economics, Logistics, Supply Chain Management) or proven performance in logistics/commercial/supply chain management

•4-6 years working experience in a management position (preferable in distribution, retail, logistics or similar)

•Proven successful leadership in a big organization, delivering both business result and people development

•Retail/home furnishing/supply chain/customer service experience and interest

•Experience of working as a management team member with proven ability to make a difference by positively influencing the business directly as well as through good collaboration

•Knowledge of labor laws and third-party relations (unions, external service providers etc.)

•Experience in securing the implementation of mid-term and long-term strategies and plans and set/follow up goals

•Proven ability to influence in a matrix organization

•Successfully lead projects or processes on country/market/national level

•Good coaching and/or mentor, advisory and facilitation skills, conflict management skills and problem-solving experience

•Fluent in English, both written and verbal


This role will be based out of the Quakertown, PA Central Fulfillment Unit.

• Accountable for high performing daily operations in the assigned central fulfilment unit through the external service partner that operates the unit. Including standard operating procedures, planning, execution, follow up and day to day continuous improvement of operations, relevant negotiations, IWAY and legal compliance with a focus on quality in all touchpoints for the lowest possible cost.

• Accountable for budget and results connected to the ESP operated central fulfilment unit and to initiate actions when necessary to optimize costs in order to contribute to the performance, productivity, cost development and efficiency of central fulfilment operations.

• Accountable for implementing warehousing processes and concepts as well as new technological and digital innovations through the ESP.

• Responsible for developing and maintaining agreed contractual service standards together with the external service partner (ESP) and the INGKA retail organization.

• Accountable for securing efficiency and continuous improvement of the unit through the ESP to reach excellence in operations as defined in the Customer Fulfilment Business Plan and the GSP agreement including delivery performance, quality and productivity improvements as well as cost optimization.

• Accountable for collaboration and cooperation of the unit with key partners and stakeholders on all levels including market, group, internal, external, within and outside of INGKA. Including: representation of the central fulfilment unit in related decision bodies, contribution with both knowledge and expertise to optimal operational and multichannel development, related business- and process forums, sourcing activities as well as to all matrices, global and market initiatives and competence networks.

• Responsible for acting as a “bridge builder” between IKEA and ESP with emphasis on interaction between IKEA and ESP co-workers; develop, communicate, explain and follow-up of strategy, business plan and relevant actions within the unit with the customer in focus.

• Responsible for managing the External Service Provider (ESP) unit and developing a partnership built on close cooperation and securing a 'fair deal' within the given frames based on an environment friendly and socially sustainable supply chain.

• Accountable for promoting and stimulating entrepreneurial orientation in the in the ESP operated central fulfilment unit and to secure contribution to knowledge sharing, knowledge management, improvement, development and innovation activities.

• Accountable for the implementation of the Customer Fulfilment sustainability agenda in the assigned central fulfilment unit.


Take direct responsibility for a customer-centric and high-performing Store and/or Customer Distribution operations in the assigned externally operated central fulfilment unit. Through strong collaboration with the External Service Partner create the right prerequisites in the unit/organization to enable growth and secure that the Customer Fulfilment agenda can be translated in to the unit organization.

Lead, steer, plan, support and follow up the operations and the development of the distribution organization within the unit.

Accountable for a strong collaboration and co-creation with counterparts on both market and group level. Accountable for a sustained business financial success of the unit/site within the unit.