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Country Product Quality Analyst

City of London, England Sales & Commercial Full Time

Job description


As a person, you are passionate about people, business, IKEA’s purpose and continuously driving better performance and growth. You are motivated by improving IKEA customers’ product quality experience through high-quality products. You have a broad knowledge of MS Office with a strong focus on Excel. Your knowledge of the product quality deviation process and the roles of the involved stakeholders as well as the different processes on the store level and how they contribute to the product quality deviation process is extensive. You also have good knowledge and experience of IT systems that are related to Quality as well as materials and substances and their relation to quality including circularity, sustainability, and recycling. You possess good change and stakeholder management skills and know-how to apply these in an extremely ambiguous environment requiring cross-functional collaboration. You have the ability to understand the role of Commercial and Product Recovery as an integrated part of the IKEA business. Furthermore, you have strong interpersonal, networking and communication skills as well as good analytical and problem-solving skills combined with the ability to prioritize and make decisions with speed and simplicity. Essential Requirements: • 5 Years minimum experience in Product Quality • Experience of working with customers in a retail or service environment • Strong interpersonal skills, networking and communications skills with the ability to build long-lasting trustful relationships • Strong experience in prioritizing, making decisions with speed and simplicity • Strong problem solving and analytical skills with the ability to solve problems


In the role of Country Product Quality Analyst, you are responsible for driving product quality improvement by coordinating the product quality work in the market, as well as taking on a store focused responsibility to improve overall competence within the area of reporting skills. You will: • Act as a member of the PQR&C (Product Quality, Recovery & Compliance) team and proactively contribute to PQR&C plan/output in order to deliver to the common objectives and goals • Contribute to the product quality work in the retail market, ensuring that the home furnishing range is always fulfilling both the customer expectations and the IKEA internal requirements • Lead the analysis of possible product quality issues, based on agreed business & customer parameters, and secure that the finding are investigated on stock • Collect, analyze and report quality deviations from stores and other retail stakeholders and ensure customer-oriented and timely resolutions • Facilitate product quality case management & coordination of market-specific product quality reports and claims • Secure that all retail unit & market product quality findings are investigated centrally and efficiently shared among units • Coach and re-direct, where necessary, the units in common & best practice product quality deviation reporting & sales stop processes, ways of working, tools and KPIs • Ensure that market stakeholders are kept informed about Product Quality deviations and/or risks • Ensure good cooperation with Inter IKEA departments, such as Quality Support Centres & Range &and Supply Business Areas • Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and maximize impact (for example Digital, CFF (Customer Fulfilment), Communications, Sustainability, BNOF (Business Navigation Operations & Finance), People & Culture) • Be an active player in driving an open and sharing climate, being a role model of the IKEA values, and contribute to the transformation of IKEA


We deliver sustainable, extraordinary growth by creating a new, unique, inspiring and convenient meeting with the customers. We deliver a multi-channel experience that adds value to the many people and inspires a home furnishing movement.


The Lead, Work & Organise initiative has resulted in a number of new opportunities, and this role is one of them. We welcome applications from throughout INGKA group. We will prioritize applications from you who fulfil the majority of the requirements. In this application process we welcome your application by using our Talent Profile, which you will find on IKEA Inside UK links (left hand side) The talent profile is to replace the need to upload a CV or cover letter for the role. If you need support in completing your talent profile please contact Jemma Hirschfield ( The interviews are planned to be held in London, Service Office. Due to the tight timeline, invitations to interviews will most likely be sent out with short notice and we truly appreciate your cooperation & understanding for this. Some interviews may be conducted over SKYPE (if needed to reduce travel). We aim at conducting as many interviews as possible during weeks 33-37. To enable this, when possible, the recruiting managers will continuously review applications, and we will invite to interviews as soon as this review is completed for each application. Therefore although the adverts are open until August 5th (11.59 pm GMT) we appreciate your early application.