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Country Product Compliance Leader

City of London, England Sales & Commercial Full Time

Job description


As a person, you are passionate about people, business, IKEA’s purpose and continuously driving better performance and growth. You are motivated by improving IKEA customers’ product quality experience through ensuring safe and compliant products. You also have a broad knowledge of the importance of safe and compliant products and how it contributes to IKEA business and growth agenda. On top of this, you have good knowledge of the legislation and standards applicable for the IKEA product range within home furnishing and/or Food as well as a good understanding of how to influence these. You possess good change and stakeholder management skills and know-how to apply these in an extremely ambiguous environment requiring cross-functional collaboration. You have the ability to understand the complexity of the IKEA business and the role of commercial and compliance as an integrated part of the business. You also have the ability to coach and influence a team of co-workers and colleagues while communicating in an inspirational way with the IKEA tone of voice. In addition, you have the ability to relate strategic direction and decision to daily operations in order to achieve business objectives as well as to prioritize and take decisions with speed and simplicity. Essential Requirements: • Minimum of 10 years’ experience in Product Compliance, Product requirements or similar • Delivering results • Minimum of 5 years’ experience of leading, managing and influencing co-workers • Experience in handling product safety and compliance topics with authorities • Experience with product requirements and compliance preferably from a retail sector environment


In the role of Country Product Compliance Leader, you are responsible for driving growth by ensuring the offering of safe and compliant Home Furnishing and Food products to IKEA customers as well as for leading the product compliance work in the market, ensuring compliance throughout retail operations. You will: • Act as a member of the PQR&C (Product Quality, Recovery & Compliance) team and proactively contribute to PQR&C plan/output in order to deliver to the common objectives and goals • Lead the product compliance work in the retail market, ensuring that we offer safe and compliant Home Furnishing & Food products to our customers • Monitor, identify and report on national regulation, industry standards, health and safety standards • Ensure the end-to-end compliance of the IKEA product offering throughout the retail operations • Ensure that market stakeholders are kept informed about product safety and compliance related deviations and/or risks • Implement common product compliance processes, ways of working, tools and KPI’s, and develop action plans to address any product related non-compliances and risks • Secure processes are in place to ensure timely and qualitative reporting of any product safety or compliance-related deviations or incidents to the producer/s • Lead the product safety & compliance deviation and recall processes • Ensure fulfillment of reporting obligations for product safety to local authorities • Establish a good working relationship with national consumer authorities • Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and maximize impact (for example Digital, CFF (Customer Fulfilment), Communications, Sustainability, BNOF (Business Navigation Operations & Finance), People & Culture) • Be an active player in driving an open and sharing climate, being a role model of the IKEA values, and contribute to the transformation of IKEA


We deliver sustainable, extraordinary growth by creating a new, unique, inspiring and convenient meeting with the customers. We deliver a multi-channel experience that adds value to the many people and inspires a home furnishing movement.


Additional Information: If you have any questions or queries with regards to the role please contact: