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Country IKEA Business Specialist (Selling)

City of London, England Sales & Commercial Full Time

Job description

WHO YOU ARE

As a person, you are passionate about people, business, IKEA’s purpose and continuously driving better performance. You are energized by driving business growth and contributing to the overall success and results of IKEA through collaboration and at the same time increasing customer value. Your knowledge of the possibilities to activate sales and the use of the commercial calendar and relevant associated store activities as well as how to optimize the customer experience across physical and digital touchpoints and content to increase the likelihood that customer contact converts to sales is undisputed. When it comes to the local market you have broad knowledge about the local market environment, expectations from customers today and tomorrow to secure that commercial and service offers to meet customer demands and needs as well as good knowledge about legislation, requirements and compliance standards in the identified key B2B segments in the local market. You have the ability to understand the role of Commercial as an integrated part of the IKEA business and to participate and utilize the benefits of working in a cross-functional team having strong interpersonal skills. Essential Requirements: • Formal Qualification in Marketing, Sales, Business Management or equivalent • Minimum of 5 years’ experience in Sales, Customer Experience • Strong prior experience of working in a cross-function team environment • Strong interpersonal skills and building long-lasting trustful relationships

YOUR RESPONSIBILITIES

In the role as Country IKEA Business Specialist, you are responsible for supporting the Country IKEA Business Leader and work with a cross-functional team to position IKEA as the first-choice destination for businesses to enable extraordinary growth. You will: • Work closely with other Commercial and non-commercial functions, e.g. marketing and CFF, in order to execute and implement IKEA business strategy to drive sales and conversion • Continuously work with the IKEA Business Leader in realizing the objectives of IKEA Business in the local market, such as: • Work with functions in Commercial in the market, Group Market Support, and Group Digital to build solutions to meet local business customer needs. Act as a Business representative and operational member in developing these solutions. • Work hands on with the stores to implement solutions to cater to business customer needs. Feed learnings from stores into local and global priorities. • Responsible to write responses to RFPs, coordinating input from HF&RD and CFF and Customer and delivering high quality, on time. • Lead special projects, such as targeted marketing campaigns or office furnishing events or implementation of new offers, from IKEA Business perspective • Act as a member of the Selling team and proactively contribute to Selling plan/output in order to deliver to the common objectives and goals • Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and to maximize impact (for example Digital, CFF (Customer Fulfilment), Communications, Sustainability, BNOF (Business Navigation Operations & Finance), People & Culture) • Contribute to the integrated multichannel executions/output of the function in order to contribute to the business goals • Measure performance of output in own areas to maximize efficiency and effectiveness, and to ensure performance excellence throughout the year • Be an active player in driving an open and sharing climate, be a role model of the IKEA values and contribute to the transformation of IKEA

ABOUT THIS WORK AREA

We deliver sustainable, extraordinary growth by creating a new, unique, inspiring and convenient meeting with the customers. We deliver a multi-channel experience that adds value to the many people and inspires a home furnishing movement.

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