About the Job

Assignment:

• Provide friendly, helpful and efficient service to each customer and follow IKEA’s 8 Steps (guidelines) to Good Food Service.
• I strive towards making people smile while providing irresistible food offers in a welcoming atmosphere that gives our customers a good reason to return. I focus on our customers and seek (and act on) feedback.
• Perform department specific routines to ensure the cash area, condiment table, dining room & all other customer areas are maintained to IKEA standard.
• Advise customers about the menu, food product content and the services available in the Restaurant and throughout the store.
• Follow proper cash handling procedures as outlined in the IKEA Risk Manual.
• Ensure your uniform is clean, neat and meets both IKEA and the Health/Safety guidelines.
• Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of coworkers and customers.
• Assume responsibility for other tasks and projects as they occur.
• I help and support colleagues when needed and I share my knowledge with them and encourage them to do the same.
• I value my colleagues’ ways of working and I learn from those who work differently to me.
• I take an active role in my team and co-operate when appropriate with colleagues in other area of the store.
• I keep myself informed so that I can perform effectively.
• I complywithand follow internal rules, policies and dailyoperational routinesregarding issues such as quality, food safetyand stockfiguresassetby my manager.
• I am responsible for my own development and look to my manager to support me in my development.
• I comply with and follow internal rules, policies and daily operational routines regarding issues like quality, food safety and stock figures as set by my manager.
• Safety is a top priority and I and take action and raise and discuss concerns with a manager as needed.
• I ensure any food incident, or potential incident, is reported and I inform the duty manager.

• Previous service environment experience, ideally sales or hospitality is preferred;
• Ability to work efficiently and effectively in a fast-paced environment;
• I am hungry for knowledge and want to increase my skills and learning, using this to benefit IKEA and grow personally;
• I am motivated and inspired by the IKEA values;
• I am sales-driven and passionate about food and people;
• I am service-minded and always keep the customer in focus;
• I am driven to meet and exceed my goals;
• I am enthusiastic about working with others in a team;
• I am curious and eager to learn more in order to grow both the business and as a person. I share my knowledge with other colleagues;
• I enjoy working in a vibrant retail environment;
• I am flexible and open to change;
• I am interested in people’s everyday life at home and in home furnishings;
• Ability to prioritise and organise own work to make efficient use of time available;
• Computer literate;
• Proactive and courteous customer approach;
• Good communication skills;
• Willingness to share your knowledge and learning;
• Mathematical skills;
• Interest in culinary or food service industry;
• Computer aptitude;
• Ability to lift 50 lbs. (22.7 kg);
• Please note that our cash-handling co-workers are required to be of age of majority;
• Availability to work days, evenings, weekends, and statutory holidays.