No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
About Al-Futtaim IKEA
We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.
You will provide irresistible food offers of good taste and quality by supervising the daily back of house restaurant operations reporting to the Kitchen Production Manager, maintaining fully stocked kitchen inventory and comply with safety and cleanliness standards. You will manage your kitchen co-workers and guide them to deliver quality food on time, all served in a friendly, safe and efficient way. You do this through your ability to lead and inspire a big team along with your deep knowledge and passion for the IKEA Food range.
What’s more, we believe that you have the following knowledge, capabilities and motivation:
Live and share the IKEA values every day
High School/Trade School Graduate preferably in hotel, business or culinary programme of study
3-5 years kitchen production supervisory/management experience preferably in a high volume business setting
Experience of managing/leading and developing a team
Preferably gained in a retail/food service environment
Advanced knowledge of food production and food safety
Experience of creating and executing action plans and setting budgets and following up on goals. Proven record of meeting agreed goal
Understand KPIs and how to affect their results through departmental actions.
Ability to organize, plan and prioritize.
Takes responsibility and can delegate when necessary.
Communicates well with others and is able to influence and co-operate with different functions.
Ability to see how IKEA Food contributes to increasing the overall performance of an IKEA store.
About the Role
To work together with your colleagues in the IKEA Food management team and to lead and manage kitchen production team to fulfil the purpose of our function by building business and people together. To strive to make people smile while providing irresistible food offers in a welcoming atmosphere that gives our guests a good reason to return again and again. To take ownership for ensuring food safety in all parts of the store and train others as appropriate. To lead and manage your co-workers so that we provide irresistible food offers of good taste and quality served in a safe and efficient way.
Key Specific Accountabilities
Ensure our guests are always in focus and strive to make them smile. Meet and serve our guests showing empathy and care. Willing to listen and support them with an attitude based on the IKEA values.
Always look at our store through the eyes of our customers. Have a daily dialogue with our guests to get continuous feedback about their experiences and to learn more about their needs and wants, then take action based on their input.
To ensure our guest have a great shopping experience at all times throughout the day
Monitor and control the food costs, operational costs, productivity, sales mix and recipe cost.
Responsible for the efficient organisation of the business area in relation to financial performance i.e. gross profit, costs, hours planning, productivity levels, absence management and holiday planning to agreed service levels.
Ensure efficient operations of the IKEA Restaurant & Café department with special attention to the preparation and serving of food that enhances both the customer and co-workers dining experience.
Oversee the inventory and stock levels across the Food & Beverages department from purchasing, ordering and stock rotation (FIFO)
Implement, develop and monitors the food safety and hygiene standards and regulations to ensure a safe working environment for both the customers and co-workers in accordance with the HACCP standards as well as the local health and safety regulations standards
Equipped Manage the full food product range according to the IKEA Concept.
Work with a relevant and attractive range offer based on the information on the local market t Maintenance and documentation
To strive towards accurate sales forecasts for the area to enable proper supply planning, ordering, efficient goods handling and stock control.
Ensure daily work routines are in place, e.g. goods flow, stock control, purchasing, ordering, production and waste management.
Responsibility of coordinating the area of food safety in the store.
Develop and manage the HACCP system
Ensure that all IKEA FOOD co-workers are participating in IKEA Food Safety e-learning and other food safety training initiatives
To actively implement the range matrix (global and national) by securing quality and availability
To be passionate about the products and actively learn about their content, origins, preparation and other benefits. To share this knowledge with guests and colleagues
To co-operate with the Food Manager to enhance Swedishness and the link between the IKEA Restaurant & Café and the Swedish Food Market when appropriate.
People Management & Development
Train the co-workers on how to work with the Swedish and local range as per recipes.
Train the co-workers in food preparation to ensure the highest standards of range presentation.
To be a passionate leader who can bring business and people together. To be inspired by the IKEA core leadership capabilities and strive to continuously develop as a leader
To work actively to create an environment where the IKEA culture is a strong and living reality, and diversity is valued, to ensure the IKEA store is regarded as a great place to work.
A few more things for you
Interest? Then please join us for a rewarding career journey!
We are here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click, “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.