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Shopkeeper(Self-serve) - IKEA DongBusan

Busan Sales & Commercial Full Time

Job description

IKEA KOREA, DongBusan Store

Our first IKEA store in Korea opened in December 2014 successfully and our second store in October 2017. We strongly believe that a happier life starts at home and we have an exciting expansion plan in front of us. We are still in the beginning of establishing IKEA in Korea, developing the brand and building a strong long term positioning.
Our plan is to open our 4th store in 2020 and we are very much looking forward to establish a multichannel business for the many people!
Store #4 will be located in Busan city, the largest port city in Korea.
If you have a true passion for home furnishing and life at home, if you have a passion for retailing, people and customers, if you enjoy sharing your knowledge, experience and leadership with co-workers and customers and if you find it extra exciting to do all this in a new market - we have the job for you!

About the job (your work & task):
In your role as Self-serve Shopkeeper, you will optimize the IKEA shopping experience in Self-serve area to secure satisfied customers and increase sales. You do this by motivating and inspiring your team using knowledge of the IKEA product range and services, the local market and IKEA customers. Your leadership is based on performing and delivering while learning and developing.

* Self-serve area

Self-serve area is where customers pick up the furniture that they decided to buy after visiting the showroom and other parts of the store. It’s a key part of the IKEA mechanical sales system and a highly commercial area.

More information about your tasks:

  • To ensure you have the right number of competent co-workers in the right place at the right time and securing that they are fully able and available to serve customers and actively help them to buy.
  • To lead your team in developing the IKEA business especially in the Self-serve HFB (Home furnishing area)
  • Ensure your team has all the correct knowledge about the product range in your department and the IKEA services so that they can share this with IKEA customers to improve their overall shopping experience.
  • To come up with business action plans for your responsible areas and manage resource effectively.
  • Take responsibility for your department goals and secure that your action plan ensures the country priorities for your Home Furnishing Business (HFB) are implemented in your store. You follow up and take action accordingly by using proven solutions and good examples.
  • To act quickly on commercial opportunities and customer feedback; to keep an active eye on competition, supply and performance analysis.
  • To secure and develop our customer base through effective range presentation and sales steering, thereby ensuring and inspiring and enjoyable shopping experience for all IKEA visitors.
  • To lead and develop your team by being an example

It is essential that:

  • At least 5 years of experience in a face-paced retail industry with an interest in home furnishing
  • Warehouse management experience is preferred.
  • ability to manage a high-volume and vibrant retail environment.
  • Analytical and numerical skills.
  • Ambassador and a good example of good IKEA leadership and IKEA values
  • Self-motivated, analytical and good at implementing commercial strategies, and guiding your team towards sales maximization.
  • Proven ability to work as part of a team and actively selling through understanding your customers and their needs.
  • A problem solver and decision maker, good at prioritizing and organizing your work and the work of others efficiently in a fast-paced retail environment.
  • Strong and effective communicator; multi-tasking is second nature to you in the course of working with co-workers of all levels

Growing together:
Considering that we are entering a new market and country, we have high demands on Leadership and IKEA ambassadorship – living and sharing the IKEA values every day.
As IKEA Sales shopkeeper you will be part of a team in a stimulating retail environment. You will have daily opportunities to take your own initiatives and learn and grow. You will learn more about the IKEA store and be part of building the IKEA business for the future.
IKEA offers an exciting and empowering work environment in a global marketplace. As the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us and making IKEA accessible for the many people in Korea.

We would love to hear from you!
To apply go to IKEA Inside, Jobs at IKEA or visit at Available Job. If you have any questions regarding the position please contact: IKEA DongBusan HR team -

Closing date for applications : May 31st 2019