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Online Merchandising Specialist

Burlington, Ontario Interior Design & Visual Merchandising Full Time

Job description


As a person you are passionate about people, business, IKEA’s purpose and continuously driving better performance. You have a passion for creating IKEA fit for the multichannel-retailing future and living the change process that comes with it as well as increasing customer value and thinking of customers first. For this role we believe you have a minimum 5 years experience in Digital Marketing, Online Merchandising, Online Content Editing, E-commerce, or similar. In addition, you have experience in driving output within set scope and following up results, experience of taking commercial decisions based on market and digital knowledge, experience of online business, digital media and e-marketing techniques, experience of working in a retailer environment as well as experience in digital range presentation techniques. You have extensive knowledge of sales steering and product presentation in digital channels. In addition, you have broad knowledge of IKEA concept, brand objectives, IKEA Culture & Values and vision as well as tools, processes and cycles and Life at Home and Home Furnishing. On top of this you have good knowledge of managing digital assets with web design & merchandising techniques as well as of SEO/SEM. You have strong organizational and planning skills with an ability to prioritize and turn strategies into operational plans and impactful actions combined with good analytical and strategic skills with ability to balance product presentation and commercial priorities. Further, you have ability to work and perform under pressure, with flexibility and simplicity, as well as ability to follow up on work done and capture learnings to improve as well as ability to keep a flexible, hands-on approach to responsibilities and to meet deadlines.


In the role as Online Merchandising Specialist, you are responsible for supporting all visitors to the online channels by offering the best browsing and shopping experience throughout the IKEA range. You are also responsible for contributing actively to attract and convert more consumers to customers and encouraging existing customers to shop more frequently and in larger volumes by leveraging the home furnishing competence and digital skills of IKEA. You will: •Act as a member of the E-commerce team and proactively contribute to E-commerce plan/output in order to deliver to the common objectives and goals. •Be responsible for planning and optimizing the layout of product listing pages and across different digital media, to show the width and depth of the IKEA range to support the seasonality and commercial priorities while simplifying the buying process. •Contribute to conversion optimization by sharing recommendations with the Sales Leaders, for example using add-on sales and cross-selling. •Contribute to the customer experience and customer journey through working closely with Range Specialist, Content editor and the HF&RD (Home Furnishing & Retail Design) function. •Contribute insight and ideas to the briefing of the content process supporting the digital customer experience. •Apply knowledge of the living situation of the consumers and the changes in shopping behaviour which could impact the range presentation. •Continuously monitor the market and competitors by identifying new range presentation techniques and features in order to translate them into commercially viable implementations. •Contribute knowledge of the IKEA range and market relevancy to the content process supporting the digital customer experience. •Measure and follow up the performance of online merchandising by analyzing customer behaviour. •Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and maximize impact. •Be an active player in driving an open and sharing climate, being a role model of the IKEA values, and contribute to the transformation of IKEA.


Where others see home furnishing products, we see smart solutions to create a better everyday life. With a great deal of passion, imagination and brainstorming we turn colours, textiles and furniture into inspiring environments that excite, engage and convince IKEA visitors that they can do it too!