Ensuring our Delivery and Handout services are timely, accurate, and efficient for our customers’ and cost-effective for the IKEA store.
Handling customer goods and payment in a reliable, efficient, accurate and friendly way.
Complete any necessary return or exchange procedures to maintain correct stock levels and serve the customer in coordination with our service provider.
YOUR ASSIGNMENT Your tasks will include:
Create a positive experience for our customers, to ensure they return in the future.
Understand the importance of accurate stock inventory.
Ensuremywork space iseffectivelyequippedatall times to helpcustomers when needed.
Confident and knowledgeable to resolve customer complaints in a timely manner.
Listen to our customers and use knowledge of the IKEAproductrange to offer informedsolutionsandresolve customer issues.
Offer solutions to frequentlyaskedquestions from customers to help make a better futureshoppingexperience for everyone.
Recordaccurate information inrelevant systems to analyze our customers shopping experience to make improvements.
Ensure the IKEAstore is a safe andsecure environment atall times for visitorsandcolleagues.
Activelyworktogether withother store functions to continuouslyimprove the shoppingexperience for our customersinorder to drive sustainedlong-term profitability.
Value other co-workerswaysof workingand I learnfromthose who workdifferently.
Understand the financial results of my work area and know which results will have an influence over the needs of my customers.
Follow cash handling procedures to ensure the security of all monies received.
Continuously look for more effective ways of working to reduce costs.
YOUR PROFILE Your knowledge, skills and experience include:
Experience of customer focus and customer service;
Good at quickly building rapport with people from different (cultural) backgrounds;
Emotional resilience and ability to handle conflict (assertive and able to remain calm when confronted with angry and/or upset customers);
Ability to use and take personal initiatives and to make considered decisions;
Ability to work alone but also as a team player
Attention to detail
A flexible approach/open to change
Experienceofworking in a high volume andfast-paced retail environment is preferred
Ability to prioritise and organise own work to make efficient use of time available;
Ability to handle several tasks at the same time
The IKEAvaluesreflectmyown values.
Passionateaboutgrowingbusinessandpeopletogetherusingtheexperienceandskillsofour people in the bestway.
I am driven to exceed mygoals.
I have a desire to learnandwant to improvemyskills,usingthisto the benefitof the IKEABrandand forgrowing personally.
High volume, fast-paced retail environment
Ability to lift 25 - 50 lbs
GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.