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Customer Fulfillment People & Culture Business Partner

Burlington, Ontario People & HR Full Time

Job description

Customer Fulfillment People & Culture Business Partner
People & Culture INGKA Group, IKEA Canada, Service Office, Burlington, ON

People & Culture
At the heart of our business are people. We create a better everyday life together by living our shared values and safeguarding our unique culture. To create an inspiring IKEA experience we need to make sure our co-workers have the preconditions to meet our customers in the best possible way.

The purpose of the People and Culture function is to secure the competence and organisation to reach our business ambitions.

To succeed, we are focusing on three movements:
1. People choose IKEA for what we stand for
2. Engaged IKEA people with customers at heart
3. A modern, lean and agile IKEA fit for growth

As a person you are passionate about people and have a great engagement and commitment to develop the business and deliver business results by optimising performance through people. You are an ambassador for the IKEA culture and values and enjoy working in a vibrant and changing multi-dimensional environment.
You appreciate the mix of strategic, tactical and operational thinking.

You know the IKEA corporate identity, core values and vision of creating a better everyday life for the many people, you know how an IKEA product or service is created from end-to-end.

You have proven record of implementing long-term plans, according to set budgets and goals and developing people and organisations. You work independently, take own initiatives and responsibility, but also with your team. You know how to create, capture, share, manage and utilize knowledge within IKEA and between co-workers. You demonstrate strong leadership, express ideas and opinions effectively - with ability to influence and inspire.

For this role we believe you have minimum of 3 years’ experience leading your own team within Human Resources, preferred also 1-3 years of experience from CFF/DS organisation. You have cross-functional understanding of INGKA/IKEA Matrix and operations, preferably also experience from leading organisational transformation.

In the role as Customer Fulfilment People & Culture Business Partner, you act as Business Partner to CFF Market Manager and support transition into CFF market organisation. You ensure close cooperation across the People & Culture country organisation by providing support and guidance to (CFF) Unit People & Culture Managers. You also drive transition toward a new IKEA with close collaboration between CFF and Retail by being a leader for “total business mind-set” within IKEA Retailing.

You will:
  • Be a strategic People & Culture partner to the CFF Market manager, aligning and translating strategic business objectives & initiatives to People & Culture requirements and playing a key role in establishing and developing the CFF market organisation
  • Be responsible for coordinating leadership and succession for the country CFF organisation
  • Collaborate closely with Group CFF P&C matrix to secure CFF specific knowledge and tools, as well as align on common processes and best practices
  • Build networks with stakeholders across the country organisation, both P&C and other functions, to proactively drive shift in perspective toward total business mindset
  • Act as sparring partner to all People & Culture functions to help them understand what people alignments are required
  • Drive all people alignment work necessary to enable the new situation where CFF and Retail are one: including e.g. Compensation and Benefits policies
  • Participate in Unit Boards for CFF units where relevant
  • Be a key speaking partner for CFF Unit P&C Managers in ensuring they are fully supported and report their needs both to Country P&C functions, Group CFF P&C matrix and Group P&C Centre of Expertise as relevant as well as ensuring they learn about the Retail organisation, and understand their role and contribution in the new set up

In this role you will report to the Country People & Culture Manager.

This role is located in the IKEA Canada Service Office in Burlington, Ontario. This role will require frequent travel, up to 50%, internationally and domestically
We will prioritise applications from you who fulfil the majority of the requirements.

This posting will be up until February 18, but we appreciate your application as soon as possible.

Please note that you will not receive an instant automatic reply when submitting your application since the applications are processed manually.

We warmly welcome your application!