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Country Consumer and Customer insight Manager

Burlington, Ontario - Explore location Business & Consumer Insights & Analytics Full Time

Job description


• You have a passion for home furnishing and creating a better everyday life for the many!
• You know consumer trends and what customers want and need.
• You’re Tech savvy.
• You’re very strategic and know how to deliver a great multichannel customer experience.
• You have a degree in Business, Economics, Marketing or similar field. (If not 5 or more years of retail management experience in customer experience or related field works too!)
• You have experience working on various projects, leading in a complex business environment and implementing mid-term and long-term strategies, plans and goals on a market or country level.
• You are a total people-person and can strike up a conversation easily and build a good rapport with your various stakeholders.
• Your management style can be summed up like this: open door, empowering, strategic and supportive. You believe that leadership is a collective activity where we all have something to learn from each other.
• You can effortlessly juggle multiple competing priorities while keeping a smile on your face


• Create functional budgets, ensure approval, forecasting, follow up, and coordination with the Commercial Manager to secure country goals and functional goals
• Act as a member of the Commercial Management Team and proactively contribute to the IKEA business plan, commercial plan and commercial calendar process
• Lead a cross functional network of analysts and performance leaders from their respective functions, within and outside commercial, to enable the process of building consolidated insights
• Contribute to, and secure effective implementation of global tools and initiatives on the local market
• Support country management group and global projects across C&CI community in their consumer and customer insight needs
• Contribute to key decision-making processes and business planning by providing functional expertise and insights to the country management team
• Measure performance of output in C&CI to maximize efficiency and effectiveness/ensure performance excellence throughout the year
• Lead, coach and develop the Consumer and Customer Insights team, creating an open culture based on IKEA’s values.


There’s a big difference between doing things right and doing the right things. In our team we gather insights from big data to make sure IKEA does the right things. We’re a diverse group of people who spend our days digging into consumer behaviour and how people live their lives at home. You could say that we know the trends before they���re actually trends – and we use that knowledge to create a better everyday life for our customers.


In the IKEA world, this position is officially referred to as: Country Consumer & Customer Insights Manager

Please note: This position requires the submission of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean
you will be ineligible for the position.