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Sales Manager

Bengaluru, Karnataka Sales & Commercial Full Time

Job description

WHO YOU ARE

WE ARE LOOKING FOR SALES MANAGER TO JOIN OUR IKEA INDIA TEAM IN BANGALORE: You lead and inspire your team to optimize the shopping experience to secure satisfied customers and increased sales and profitability in your store. You achieve this using your knowledge of the IKEA product range, the local market, competition and customers. Your leadership is based on performing and delivering while learning and developing in the business. You use the IKEA tools and expertise of your team and your colleagues to support you. In your strategies and actions, you always consider and steer the business in a multichannel retail environment, particularly the IKEA store and IKEA website. You actively work towards fulfilling the four tasks of the IKEA store: • To act as a highly efficient, and staffed, sales mechanism • To show home furnishing solutions full of inspiring home furnishing ideas • To serve as a well-qualified home furnishing specialist • To provide a day out for the whole family KNOWLEDGE: • Understanding how to create business in the IKEA multichannel retail environment. • A proven record of strong and successful leadership. • Skilled in creating a high commercial performance. • Understand and actively use all IKEA manuals; build your competence based on the manuals Selling the IKEA way and Pricing the IKEA way. • Understand the business plan process in the store. • Analytical and numerical skills. • Sales steering and how to work with layout as commercial tool. • Understand the local market and competition and what this means for pricing. • Understand life at home in your Primary market Area. • Ability to set budgets, implement action plans and follow up goals. MOTIVATION: • Passionate about selling and getting the best for the customer. • A passion for developing people and talent. • You get as much out of helping your team achieve and develop as you do your own achievements. • A passion for and interested in people’s everyday life at home and home furnishing. • Enjoy working in a fast-paced and future-oriented environment.

YOUR RESPONSIBILITIES

ASSIGNMENT: • Secure a consistent, seamless positive customer experience through all channels by ensuring that your department is always striving to fulfil the three IKEA customer motivators: "Is it worth it?", "Can I trust IKEA", "Is there something for me? • Ensure your shopkeepers have the right number of co-workers in the right place at the right time to run their shops successfully and ensure their co-workers are ready and available to serve customers and help them buy. • Deliver and lead the commercial action plan for your store; taking input from the team and the matrix manager to ensure the department supports the achievement of the agreed goals for the country, maximises sales and generates sustained long-term profitability. • Secure successful implementation of country priorities and the sharing and implementing of good solutions. • Ensure your shopkeepers understand the multichannel retail environment they are working in and know how to use this in the best and most commercial way for different customers. • Analyse the qualitative performance of your store using IKEA research tools to improve the IKEA mechanical sales system and easy buying process through all channels. • Know your local market potential and work with your team and other functions to ensure your store is locally relevant throughout the different sales channels. • Follow up your financial goals, KPIs and costs, and take action on deviations. Motivate and develop team members by agreeing clear goals, expectations and conducting follow-ups. • Secure competent and high-performing teams and leaders who inspire and empower every co-worker to recognise and understand their contribution. Identify and develop the many talents within the department to secure succession planning. • Understand the IKEA social and environmental commitments and know how you can contribute to sustainability. CAPABILITIES: • Ability to lead business through people by demonstrating strong leadership capabilities. • Ability to make things happen by championing flexibility, speed and simplicity. • A considered decision-maker. • Your leadership is based on performing and delivering while learning and developing. LEADERSHIP CAPABILITIES: • Develop the business and deliver results • Lead and develop people • Inspire and clarify • Create togetherness PREVIOUS EXPERIENCE AND SKILLS: • Business-minded and result-driven with a customer focus. • Experience of leading and developing people with good results. • Experience of setting and implementing action plans, budgets and following up goals. • Understand profit and loss and how to affect its result through departmental actions. • Experience of taking commercial decisions based on local market information. • Ability to manage a variety of activities in parallel. • Ability to communicate in English. • Ability to engage a receiver by creating a passion for your plans. • Ability to confront and manage poor performance. • Proven ability to understand cause and effect of decisions.

TOGETHER AS A TEAM

To achieve an enjoyable, convenient and successful shopping and buying experience that leads to increased sales and sustained long-term profitability. To create satisfied customers in an efficient and effective way by using all media and sales channels available in order to attract and encourage more customers to visit more often and buy more. This is achieved by optimising the sales priorities using commercial activities and securing the right forecasts for the total IKEA offer. The main responsibilities are to ensure satisfied customers, develop and execute sales steering and selling the IKEA way.