•Extensive knowledge in managing in a high pressured front of house food experience environment. •Detailed understanding of IKEA local and global food safety and compliance legislation. •Extensive knowledge of local market requirements and consumer habits in an omnichannel environment. •Broad knowledge of IKEA tools, systems and processes. •Broad understanding of the IKEA brand including concept, core values and vision. •Passion for food and people’s life at home. •Passion for exceeding customer expectations. •Motivated by living and sharing the IKEA values. •Driven by leading business through people. •Inspired by a dynamic change environment to continuously improve. •Passion for exploring new innovative ideas. •Inspired by the IKEA vision and business idea.
•Responsible for the implementation of global and national compliance standards to secure a safe environment for customers and co-workers. •Responsible for Retail Foundation, commercial strategy and the commercial calendar for IKEA Food in the store to maximise sales and profitability. •Responsible for the maintenance and upkeep of digital communication for food in the store to maximise sales and profitability. •Responsible for the implementation and adherence to the front of house operational instructions in meeting the customer to maintain operational excellence. •Secure excellence in operations and high-quality standards of customer experience in all areas by cooperating effectively with the Food Operations Manager. •Responsible for ensuring that all customer facing areas are in shape as new and that all equipment is in full working order. •Contribute to the creation and implementation of the unit business plan and the IKEA Retail Food business plan and other action plans. •Identify areas and improve the business to secure a seamless customer experience by seeking and acting on customer feedback. •Secure a lean, diverse and high-performing team through building IKEA Food and IKEA competence whilst empowering co-workers to act on their own initiative. •Responsible for the implementation of the global and national people and sustainability strategies.
ABOUT THIS WORK AREA
We deliver sustainable, extraordinary growth by creating a new, unique, inspiring and convenient meeting with the customers. We deliver a multi-channel experience that adds value to the many people and inspires a home furnishing movement.