Systems Engineer, IKEA Sukhumvit

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

This role supports Store IT systems, service requests and IT incidents including IT hardware equipment, application systems and operations. The role requires working closely with store co-workers, super users, Service Office (SO) IT team and external IT vendors to ensure high availability, stability and security of IT system to support store activities and operations. IKEA Sukhumvit will be part of the Emsphere retail development on Sukhumvit Road and is due to open in December 2023.

• Perform and monitor day-to-day IT operations and support activities in the store ensuring that IT systems perform with high availability, performance and security
• Investigate, trouble-shoot, follow up and communicate with store users on their IT support incidents and service requests with resolution, closure, work-around and/or escalation
• Perform Store IT Support according to IT policies, standards and SOPs
• Support IT audit, compliance, security reviews & assessments
• Support the implementation of local Store IT project activities within planned scope, schedule and budgets
• Support store super users in testing, training, implementing and upgrading of Store IT systems including associated technical documentation
• Support and coordinate with SO IT in system security patches and anti-virus updates on Store IT systems, on need basis
• Maintain inventory records of hardware, software license and support contracts
• Support IT hardware, software, license and subscription compliance through physical checks and tools (Service Desk and SCCM)
• Coordinate on-site work with authorised vendors during rebuild, relocations or repairs
• Support SO IT and Store Business Navigation (BN) in IT budget preparation and contract renewal of Store IT hardware, software licenses, application support, subscription & other IT services procurement with due diligence
• Support system & data backup, recovery procedures to ensure effective and timely recovery of business data & IT services in the event of an emergency or disaster situation
• Provide standby weekend & after office support if required or rostered

• Passionate about IT solutions and trends in the retail industry
• Familiar with store operations and/or e-commerce and retail business processes
• Teamwork and service-oriented mindset
• Strong sense of achievement in driving IT operational support
• A diploma in IT Professional disciplines (Computer / Information Technology)
• Minimum 3 years of experience in IT support role
• Practical knowledge to support super users, system support and testing
• Practical experience in IT support including Service Desk, System monitoring, Backup & restore, Patching & Malware protection
• IT Support experience of IT systems in retail environment (Microsoft Navision, LS Retail, POS, CRM, SQL Database)
• Working knowledge of IT infrastructure, network and security technologies (Windows Servers, Active Directory, Azure, VMWARE, EMC Storage, CISCO Routers, Switches & WLAN, Firewall, SCCM and Azure Cloud)
• Install and configure computer hardware, operating systems, servers, storage, networks, printers and applications
• Maintain, monitor, troubleshoot and support computer systems and networks incl. POS, Printers, Scanners, Wi-Fi, MGF devices, Desktops, Laptops and Tablets
• Resolve IT support issues and service requests in a structured and timely manner
• Excellent team work and establish good working relationship with users and service providers
• Customer service mind-set, self-starter, process improvement orientation
• Able to work under time pressure with problem solving, priority driven and business focussed approach
• A technical, logical thought process with good communication in English

Please apply by 15 June 2023.