The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
About the job
To ensure staffing optimization process delivers to the needs of the store while continuously seeking and coordinating business opportunities through optimized staff planning focused on our co-worker, customer and business.
Together with the Business Navigation manager, the Human Resource manager and input from the SPO Manager contribute to the store staffing approach followed by the development of a store staffing action plan which secures best use of available resources, a diverse, appropriate staff structure and meets the defined business and productivity goals, therefore contributing to the reaching of the regional staffing approach.
Aware of the people strategy and ensuring the regional and local principles/ guidelines are implemented in the staff planning process reflected in our co-workers schedules and advise to Human Resource on recruitment and store staffing structure.
Co-operate across functions in the store as a credible partner to ensure everyone understands and contributes to the Staff planning process with focus on co-worker, customer and business.
Responsible for the utilization of staffing systems and tools in the store, ensuring they reflect optimized staff planning practices.
Responsible for safeguarding the stores complete staff planning process from forecasting to execution of the schedule, by timely posting of schedules, ensuring scheduled hours include planned absences, advising managers in maximizing resource availability and skill-base across all departments while co-worker, customer and business needs are sustained.
Responsible for following up on the store Staff planning process from forecasting, where highlighting commercial influences are taken into consideration, identifying and escalating when the scheduled or actual hours exceed the agreed financial framework and possible improvements in the process for the store are identified, to following up that schedules comply with all labor rules and internal requirements.
Contribute to the delivery of objectives in the store staffing approach by securing close follow-up on staff planning and related retail KPI’s with accurate reporting leading to exploring best practices and opportunities for benchmarking throughout the regional staff planning matrix organization.
Identify talent ensuring the competence development and succession planning for the Staff planning Specialists by providing transfer of knowledge, expertise, and training in all aspects of the staff planning process.
Staff scheduling experience.
Experience working in a customer-focused service industry, preferably retail.
Success in management and leadership including conflict management and negotiation skills.
Ability to adjust the style of communication to get the message across to the receiver and to give open and honest feedback.
Good personal disciplines and an ability to work within set deadlines.
Self-reliant, motivated and resilient with proven ability to work as part of a team as well as independently.
Computer proficiency with intermediate MS Excel skills.
Ability to inspire and influence others to see future possibilities.
Demonstrate the IKEA values in the ways of working and communication.
Ability to take and analyze complex data and make it simple, relevant and understandable for decision makers.