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Easy Buying Team Leader

Bang Yai, Changwat Nonthaburi Customer Relations Full Time

Job description

Company description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.


Job description

  • Contribute to the creation and operational implementation of the local customer relations' action plan.
  • Contribute to the building of business competence by supporting and empowering co-workers in their efforts to improve according to agreed development plans.
  • Ensure that the team understands the ambitions of the organisation to create a customer-focussed culture, by offering a positive and seamless customer experience in a multichannel retail environment
  • Ensure the efficient and cost-effective execution of the IKEA exchanges and returns policy and a customer-friendly handling of complaints.
  • Provide an inspiring and motivating direction for the team and its individual members to ensure development and succession.
  • Ensure balanced operational excellence in daily operations to enhance the easy buying experience in line with Commercial Review requirements.
  • Support proactively with customer insights to improve business and functional operations.
  • Ensure “First Time Right” mind set is secured with internal and external stakeholders.
  • Provide input, ensure execution and follow up on the service agreements and contracts with internal/external stakeholders to secure operational excellence according to business needs.
  • Ensure business competence in areas of products and services.
  • Plan the required resources and investments in order to improve business and functional operations.
  • A good working knowledge of how systems and processes work to secure seamless customer shopping experience in every touch point.


Qualification

  • Experience of working in retailing and taking responsibility for a large team.
  • Quick learner who can adapt easily to changing demands.
  • Ability to understand the key principles of the shopping experience and customers’ expectations.
  • Good understanding of the IKEA culture and values.
  • Interested in home furnishing


More Information

Please apply by 1 October 2019