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Cash Line Team Leader - IKEA Pallady

Băneasa, București Customer Relations Full Time

Job description

Cash line Team Leader – IKEA Romania, Pallady Store

We are looking to strengthen our Customer Relation Department with a Team leader Cash Line. The leader we are looking for has the ability to motivate and train co-workers and is a proven team player. You, as the candidate, will have a structured way of working and will be eager to achieve your own goals and the goals of the IKEA Store.

To give our customers a positive payment experience by ensuring:
  • The check-out area is in shape as new.
  • Our check-outs are efficiently equipped at all times throughout the day.
  • Co-workers are ready and available to help customers.
  • To secure our check-out co-workers have the knowledge, confidence, responsibility, authority and desire to support customer payment and that they achieve this in an efficient and simple way.
  • To support the check-out co-workers when they cannot resolve a customer’s need, dealing positively and quickly with issues raised by our customers.
  • To know the check-out action plan and support the goals and targets given to me by my manager, which ensures the delivery of our action plan.
  • To know the daily and weekly service targets and this drives me to improve our service delivery.
  • To have an overview of the store and customer relations action plans and understand how our action plan supports the achievement of these.
  • To constantly monitor our performance against agreed goals, adapting and taking action when required.
  • To understand the impact of my actions on the financial results of my area and know which results I have influence over and how to balance this with the needs of my customers.
  • To follow cash handling procedures to ensure the security of money handling.
  • To look for more effective ways of working to reduce costs.

Your knowledge, skills and experience include:
  • The IKEA values reflect my own values and give me energy.
  • You are passionate about growing business and people together using the experience and skills of our people in the best way.
  • You are driven to exceed goals.
  • You enjoy working in a fast-paced and future-oriented environment.
  • You have a desire to learn and want to improve your skills, using this to the benefit of IKEA and for growing personally.
  • Self-reliant and motivated with a proven ability to work as part of a larger team.
  • Ability to prioritize and organize work and the work of others in order to make the most efficient use of the time available.
  • Ability to plan staffing of cash line according to the customer flow.
  • Experience of actively meeting customer needs through understanding your customers in a service industry.
  • Experience of working in a fast-paced environment.
  • Ability to adjust the style of communication to get the message across to the receiver.
  • Confident decision-maker.
  • Good analytical skills.

IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.
Apply for the position online by 29th of March 2019, in English.