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Shopkeeper / Sales

Amman, Amman Governorate Sales & Commercial Full Time

Job description

Company description

A Smile, Common Sense, Passion for home furnishing, and Leadership; that's what we need in SYH Jordan - a company that believes in developing business through our Co-Workers.

Our energy comes from creating a better everyday life for the many people.

We simply recruit based on Values, Competence, Potential for growth, and Diversity.

Job description

Purpose of the Job

Optimize the IKEA shopping experience in your shop and store to secure satisfied customers and increase sales by motivating and inspiring your department team using knowledge of the IKEA product range and services, the local market and IKEA customers.

Your Key Job Responsibilities

  • Ensure you have the right number of competent co-workers in the right place at the right time and securing that they are fully able and available to serve customers and actively help them to buy.

  • Ensure the shop is in excellent shape as new and fully and efficiently stocked with the four merchandising basics in place at all times and that the IKEA product range is presented in ways that inspire and satisfy customers.

  • Ensure your team has all the correct knowledge about the product range in your department and the IKEA services so that they can share this with IKEA customers to improve their overall shopping experience.

  • Understand the different IKEA sales and communication channels and IKEA know-how in order to make the best commercial use of this information for different customers.

  • Take responsibility for your department goals and secure that your action plan ensures the country priorities for your Home Furnishing Business (HFB) are implemented in your store. You follow up and take action accordingly by using proven solutions and good examples.

  • You and your team actively sales steer to your department’s top-selling products, prioritised products (e.g. overstock/övertag) and IKEA service products in order to maximise sales and long-term profitability.

  • You act quickly on commercial opportunities; changing availability of products (overstock and out of stock) and customer feedback (10 most asked questions).

  • You keep an active eye on the competition and take appropriate action when necessary which you communicate to your matrix partner in the Service Office.

  • You develop your team and its individual members and ensure you have a succession in place.

  • You actively promote the IKEA social and environmental commitment and work with your team to understand how, together, you can contribute to sustainability.


Essential Qualifications :

  • Numeracy and computer literacy.
  • Understanding of the local market and competition.
  • Ability to lead business through people by demonstrating high leadership capabilities.
  • A passion for selling, reaching your goals and getting the best for IKEA customers.
  • Experience of working in a commercial environment.
  • Ability to make quick decisions and take personal initiatives.
  • Ability to communicate in English.

More Information

This position is full-time and is located in Jordan. Some travel may be required. 

Please send your CV – in English by Thursday 4th July 2019 and tell us why you would be a good fit for this role.