Can you see yourself in a role where you are in the driving seat for better customer experience? Are you passionate about business, the environment and people? Then we are looking for you.
• You have proven leadership experience. • Experience in working with Sales and Customer Relations. • Knowledge of contact center business is an advantage • You are fluent in both Swedish and English, both written and verbal.
You are a natural leader who have the ability to make things happen through engaging and motivating people. You have good sense for business and a motivation to constantly develop and find better ways of working. As a person you have great communication skills, are driven and strive against goals. The most important thing is that you are passionate about service and sales, home furnishing and people´s life at home. To enjoy working with us you are open-minded, straightforward and share our IKEA values.
As a Team Leader for the Service & Sales Kitchen team your main responsibility is to empower and coach co-workers through knowledge, confidence, trust and motivation so they are always ready to support customers in the best way possible. You work actively to ensure the right competence among co-workers to secure high quality for all customer contacts within the service level. You are responsible for securing that your team reach the financial and commercial goals by communicating them in an open and simple way. You will lead a team of Customer Support Generalists and be overall responsible for the daily operations and report to Service and Sales Manager. You will represent a strong brand with a big social and environmental responsibility and you will be in the forefront to drive develop the customer experience.
In our workplace we cherish diversity of experience, perspectives, background and an environment where everyone is welcome to be themselves and allowed to make mistakes. When you grow IKEA grows!
This is a temporary position 20201001-20210831 due to parental leave. We will not start the selection process until mid Aug, why we ask you to be patient regarding communication about the process.
We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!
QUESTIONS AND SUPPORT? LET'S CONNECT!
If you have any questions about the position you are welcome to contact Service & Sales Manager Emil Eriksson, firstname.lastname@example.org. If you have questions regarding the recruitment process, please contact HR Business Partner Evelin Ratkai at email@example.com.