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Solution Area Support

Älmhult, Kronoberg IT & Digital Solutions Full Time

Job description

Company description

Solution Area Support for Order, Supply & Sell 

Come join us at IKEA Components!

IKEA Components task within IKEA is to pursue the development of future unique and customer friendly solutions within fittings and components to the IKEA range. We create substantial cost and quality benefits for IKEA in our development and trade of raw materials, components and fittings. IKEA Components is part of the IKEA group and shares the IKEA vision and values. Our business is global and we are 800 employees based in Sweden, Slovakia and China. Through co-operation with IKEA Trading Offices we are in addition represented at several other sites around the world.


Job description

About the opportunity as Solution Area Support.
As Solution Area support you belong to the Solution area Order, Supply and Sell within IKEA Components.

You act as 2nd level support within the area of responsibility. You analyze, prioritize and solve all incoming IT cases within agreed time and with accurate quality within your area. You take an active part in problem-, change- and life cycle management.  
You work closely with the business to understand their needs and to be able to support them in the best way.
You work in close cooperation with the Solution Owner and supports in giving feedback how the application is used, what improvements are needed from user perspective and what education that should be planned for the users.
You are responsible for educating the users, in close cooperation with Solution Owner
You participate in both local and global project and you are an important player when it comes to requirement- and test management.

The assignment will be located in Sweden (Älmhult), but the role is global which means you will support both Asia and Europe. The assignment includes some travel, both domestic and abroad. Our global organization consists of four solution areas with around 35 co-workers. 

We believe that you love the idea of working for a company with work-life balance, sustainability focus and where you have a great possibility of long-term career!


Qualification

What kind of experience should I have? 
We believe that all people are talents!  For the position as Solution Area Support we believe you have an interest and knowledge in the area of IT support and end user service. Collaboration is the key factor to succeed in this role, practical knowledge/experience around agile ways of working are of interest.
Preferably you have experience of working within the area of purchase/supply chain and are today a skilled M3-user, or are coming from any other part of the IKEA-family and are willing to learn about our business.  

For us at IKEA, the most important thing is that you share our values. You show openness, willpower, drive and are challenged of working in a fast pace environment. You are a teamplayer with a business mind and you know the importance of building cross functional relationships. As a person you are service minded and like to support people, you are also good in structure information and derive conclusions and consequences out of them. 


More Information

GROWING TOGETHER
IKEA offers an exciting and empowering work environment in a global marketplace. As the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us. 

The position is a full time employment, located in Sweden (Älmhult) office. If you have any question regarding the recruitment process, please contact Recruitment Specialist Jonas Levin at +46 72 886 53 84.

Welcome with your application latest 31st of August 2019.