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Service Management & Operations Manager - IKEA IMC

Älmhult, Kronoberg County - Explore location Engineering & Technology Contract

Job description

We are looking for YOU - someone that is passionate about technology and people and gets energy from coaching and developing a great IT Service Management & Operations team. You also get energy from facilitating great collaboration and teamwork, and to offering the best operational and end-user support for the many co-workers within IKEA Marketing & Communication AB. 

Your mission is to deliver a common IT Operations and Services foundation to enable IMC to be aligned within the bigger IKEA, through effective IT operational and end-user technology foundation.  

You will together with your team lead the dialogue and collaboration with other IKEA entities, departments, and locations to secure both sharing of best practices and to secure the offered services required to run and perform IMC´s daily digital operations. 

You will work to improve and develop the onsite support capability within the IKEA Service Management & Operations framework. You will also ensure efficient Incident Management, lead, and implement global and local initiatives and support the team to provide services to end users and business teams.  


  • Deep knowledge of IT governance frameworks, methods, and tools  

  • Good knowledge of new information technologies, IT service live cycle and technology platforms and digital products. 

  • Strong knowledge in ITIL, agile frameworks, service Governance models and DevOps concept. 

  • Good knowledge of modern technologies such as in-cloud services, data sharing, digital identity, analytics, cybersecurity, connect and compute. 

  • Fluent in English, both written and spoken. 

You believe in people and their ability to do a great job, their potential to perform and learn and grow. You have a positive attitude, are solution-oriented and have a strong drive with a good ability to collaborate and enable co-creation.  

You enjoy work in a fast-changing and complex environment, with simplicity in focus. You can lead across functions and organizations. You lead with authenticity and make values-based decisions to contribute to an environment where the IKEA culture is a strong and living reality that embrace diversity. 

Company Description 

What if you could inspire to make everyday life just a little bit better?  

The answer is simple: You can. This is what motivates us at IKEA. We are constantly searching to find new ways to be better. We use insights from real life at home all over the world, learning about the needs and dreams of people. We use our home furnishing knowledge to help inspire people with ideas and solutions that will help them live the life they want.  

At IKEA Marketing & Communications AB, we are people-centric, have a passion for making great stuff, and we aim to be the best communication partner for the whole of IKEA. We work closely and together with our colleagues across IKEA, creating state-of-the-art communication at the lowest price. Located in Älmhult, Sweden, we are melting pot of many different nationalities and cultures. Because to make things better for the many, we want to involve people from all parts of the world. Nonetheless, we never forget our Swedish heritage that forms the backbone of who we are today.  

We are on the lookout for passionate doers, idea makers, creative thinkers - people who want to find answers to everyday problems in people’s lives, for society and the planet.  

Additional Information 

Please send your application – CV and motivation letter, in English - by 3rd of July. Please note that we are continuously interviewing candidates and may close the ad earlier.    

If you have any questions about the recruitment process, reach out to People and Culture Recruiter Nichole Syjueco at . For questions about the role, please contact hiring manager, Taco Van der Maden at