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SENIOR BUSINESS ANALYST SERVICE PORTFOLIO MANAGEMENT, SERVICE MANAGEMENT & OPERATIONS. TECHNOLOGY SERVICES, GROUP DIGITAL

Älmhult, Kronoberg - Explore location IT & Digital Solutions Full Time

Job description

WHO YOU ARE

Are you truly passionate about enabling high-quality technology services for now and the future? Do you identify yourself with the IKEA corporate identity, core values and vision of creating a better everyday life for the many people and feel motivate by sharing the IKEA culture and values? Great, we are now looking for several Senior Business Analysts within Service Portfolio Management in Service Management & Operations, where you will be responsible for defining the Service Delivery model and creating a foundation for financial follow-up.

The ways of working are changing, and Group Digital is a key enabler to meet the needs and expectations of the many people within IKEA. Therefore, we are looking for someone with great appetite and passion for innovation and business continuous improvements. As a person you see endless possibilities of how technology and support can enable high-quality technology services/products for the current and future Technology operations model.

We believe you are motivated by working agile and being open to the change and you have strong experience and knowledge from an area listed above. Most importantly, you understand people needs and pain points and can translate them into technical services and products. You work according to design thinking, lean innovation methodologies and agile practices and can easily relate how they are put into product development.
We also expect you to be an ambassador and mentor where you set the standards, guidelines and best practices on how business development is run within Service Management & Operations.

YOUR RESPONSIBILITIES

In addition to the responsibility in the respective areas mentioned above, you will also:
• Lead the collection of requirements and stakeholder/consumer feedback connected to one or more Service(s) to give input to the roadmap and the operational model
• Provide high quality input and secure a relevant strategy and roadmap for the area based on user needs, latest technologies and best practices in the market together with the service manager and senior engineers
• Create, maintain and promote the roadmap and offering in order to increase the knowledge of the Service(s)
• Lead and plan reviews ensuring compliance with legislations, policies or other requirements in order to stay compliant
• Translate business requirements into operational models and dashboards to visualize Service/Product metrics such as usage, capacity, lifecycle, cost
• Drive the data collection needed for the strategy, design, development and maintenance of Product(s)/Service(s) in order to deliver based on consumer needs
• Develop and adapt our operational model, analysis and reporting based on best practice and current objectives to drive efficiency and quality in the delivery of the Product(s)/Service(s)
• Lead and mentor in the Service/Product area in outlining risks, costs, benefits, and capability models in order to strengthen the service offering
• Design Product(s)/Service(s) together with architects and across functions to help produce all required design specifications and ensure that Product/Service teams work together and fulfil business needs
• Proactively promote and lead improvement initiatives that will drive improved quality and reduce cost
• Onboard, coach and mentor business analysts and engineers in order to secure transfer of competence and a high performing team

To be successful in this role, we believe you have:
• Formal qualifications in Information Technology, Business Administration or equivalent
• Minimum 8 years of progressive and diverse working experience within business development or business analysis
• Minimum 5 years of experience in technology transformational changes, requirement management and what it means to an IT team as well as leading different initiatives
• Deep knowledge and experience from the particular area, either from a technical, product or business process perspective
• Demonstrable experience in coaching, mentoring and collaborating with senior colleagues and stakeholders
• High proficiency in spoken and written English

In this role you will report to Service Portfolio Manager and is located in Helsingborg or Älmhult, Sweden. The Service Management & Operations organisation has co-workers in Helsingborg, Älmhult, Shanghai, Philadelphia, Warsaw, Tejon, Paris, Dortmund and Diedenbergen.

ABOUT THIS WORK AREA

Group Digital set the digital agenda to keep IKEA leading in an uncertain and fast-moving environment. We drive the development, provision and operation of our digital products and services using new and existing technology and agile delivery methods to deliver at pace. At the same time, we provide a home for digital skills to both develop and extend the technical, people and business skills needed to ensure continuous development and growth of our digital capability.

QUESTIONS AND SUPPORT? LET'S CONNECT!

If you have any questions about the role, please reach out to Sofia Nord, sofia.nord1@ingka.ikea.com.

Please note that we do not handle any applications on mail and in English only. You might have some questions about the recruitment process, and we are more than happy to answer those! Feel free to connect with the recruitment specialist Sofia South at sofia.south@ingka.com.