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An inquiring System Engineer who gets excited about Digital Workplace and new technology

Älmhult, Kronoberg County - Explore location IT & Digital Solutions Full Time

Job description


We think you love both people and technology as much as we do and that you are truly passionate about enabling high-quality technology services that simplify life for IKEA people both for today and for the future. We also think that you identify yourself with the IKEA core values and vision of creating a better everyday life for the many people.   

If so, then that’s fantastic! We are now looking for a System Engineer within Enterprise Service Management and Business Process Management and Optimization (BPMO). 


We would like you to have knowledge and Experience within:

•The area of IT Service Management and Enterprise Service Management.
•Working with ServiceNow as an application.
•Working in Agile software development teams and with Agile development practices.
•Design and architecture concepts.
•Operations engineering practices including BDD (Behavior Driven Development), TDD (Test Driven Development), Test automation, DevOps using Industry Standard toolset.

We value the IKEA values! In this role we trust that you have a great drive to fulfill our mission statement, can inspire others and take lead of yours and the team’s development. Since this is a global team with coworkers from all around the world, great communication skills are essential and you need to be able to communicate effortlessly in English.


Your main task will be to:

Deliver high quality digital services and engineering to support consumers across IKEA to be more efficient and reach the many people. And drive modern software engineering principles, utilize the proper tools, and increase of automation to enable the specified business outcomes and create a strong digital foundation for IKEAs Digital Products and Business.
And we want you to do this by:

•Develop, run, monitor, and support the assigned Product or Service with the right toolsets required
•Deliver a technology service through automation and self-service capabilities for efficiency, availability, and usability
•Maintain the provisioning, life cycle management and operation of environments to fulfil the service commitments
•Participate in change activities in different environments to secure functionality and availability
•Collaborate in tests, performance analysis, configuration management and creation of functional/feature specifications
•Cooperate and align with key stakeholders within Ingka and Inter IKEA with interdependencies towards Group Digital related to product/service design
•Assisting the various Product Teams with tasks that require optimisation/modifications to the current design
•Apply and adhere to good engineering practices within an agile/iterative development approach
•Provide support and guidance as needed to other engineers encouraging good practices


Business Process Management and Optimization has two Engineering teams, Enterprise Service Management and Business Process Automation, together we enable a seamless support experience and automation possibilities for IKEA people. We focus on outcome rather than output and keep the customer in focus in everything we do.

We are at the beginning of our journey to implement Enterprise Service Management in INGKA. We move from a scattered support landscape to a seamless user centric one-stop-shop with a high degree of self-service. In the coming years we will add on more and more support areas and use technology to empower IKEA people and enable an awesome support experience.

We’re a small, diverse team and we really care for each other; it is important for us that everyone can be who they are and that we create value together. We are quite autonomous, self-organizing and self-sufficient in many ways, which means part of our daily work is to define how we get things done together. We are based in Malmö, Älmhult and Helsingborg and we see opportunities in a mix of local and remote work.


The role is based in Älmhult or Helsingborg and you will report to Emelie Ernegard, Engineering Manager - Enterprise Service Management, Business Process Management and Optimization.

For more information about the role, reach out to hiring manager

If you have any questions about the recruitment process, please reach out to tech recruiter Therese Carlsson at We will be interviewing continuously and are looking forward to hearing from you!

Due to GDPR we cant review any applications coming to us in other ways than trough our recruitment program.

Our primary concern since the outbreak of corona virus has been the health and safety of our co-workers and candidates. Because of this, we have adapted our recruiting processes to be fully digital.